Return Policy

OTCPT Course Refund Policy

Students who register for a training course occasionally change their minds for one reason or another. Regardless of the reason, we believe there should be a definite refund policy for students who decide not to take the course. Refunds for online courses are only given under the following circumstances:

  • The student/user did not access any portion of the online course AND the student/user requests a refund, in writing, via email, within three business days from the date of the registration (email notification sent). There will be no refunds for any online courses (or curricula) once a course has been accessed in any manner.
  • A full refund will be issued less an administrative fee of $100.
  • All shipped course materials (books, study guides, training manuals, etc.) are returned unopened and unused at your own expense if you accept delivery of the package. 
  • Additional restocking and shipping costs may apply to returned books.

Please understand that with the enrollment and access to your online course, you have read and agreed to the aforementioned refund policy. There are no extensions granted for your course. If you do not complete your course by the end date on your welcome letter, there will be additional fees for extended access.

If you have any questions about this policy, please contact us at khoffman@otcpt.com or call 1 (800) 682-6132.